Soft Costs
In many companies, soft costs (the cost of labor involved in installing, administering and operating the copiers, printers and MFPs) are not accounted for as a number that shows up on the balance sheet. It’s a mistake not to consider soft costs in your final purchase decision, because any time a worker spends away from his desk waiting around at the copier is time you pay for.
Be sure your cost equation accounts for the cost of time spent by your workers when they are not performing their core jobs but instead are trying to figure out how to unjam the copier or load a different size of paper.