Outsourcing services allow businesses to bring in outside sources to manage non-core business functions, such as scanning and archiving, mail routing and sorting, print services, fleet management and other document management services. They also help companies to meet government regulations and improve operational efficiency.
Outsourcing service providers generally start by assessing a company’s workflow to determine where the weak points are, what type of technology will be needed and whether existing employees can be absorbed into the outsourcing operations. Based on that initial assessment, the potential outsourcing service provider makes recommendations and draws up a plan of action for its services, which can be performed on-site, near-site and/or off-site. If the customer agrees to the set terms and fees, a contract, typically outlining services for a three- to seven-year period, is signed. While some customers only pay for labor, others may pay by the click charge.